Microsoft blocks Windows 10 version 1809 rollout on some Intel PCs

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The Windows 10 version 1809 update seems to be jinxed, having been plagued by a fair number of issues, both major and minor. After the Windows maker resumed the rollout of the update, an issue with Intel display drivers has forced Microsoft to block the update on some Intel PCs. That said, it might not be Microsoft’s fault this time around.

Noting that Intel may have messed up this time, Microsoft has blocked the Windows 10 update on PCs using Intel’s display drivers. According to Microsoft, Intel’s latest release of display drivers turned on unsupported features in Windows. The drivers are numbered 24.20.100.6344 and 24.20.100.6345. Once installed, this update causes audio playback from a monitor or television connected to a PC via HDMI, USB-C, or a DisplayPort to not function correctly.

Microsoft has also revealed that it is working with Intel to expire these drivers so the release can be halted, but with how Windows updates work now, a large number of users may already have these installed on their systems. Microsoft is working with Intel and coordinating with OEMs to work on a resolution.

It is worth pointing out this audio problem is different from the one mentioned here, wherein audio would stop working after installing the specific version of Intel Smart Sound Technology driver. This problem can be solved by simply uninstalling the updated driver.

Is Windows 10 version 1809 jinxed?

Over the last few weeks, several issues have cropped up with the Windows 10 version 1809 update. One of the major issues that was spotted after the initial rollout of this Windows 10 update was the deletion of user files. While a small number of users were affected by this bug, it was still serious enough to push Microsoft to block the update.

Over the last few days, Microsoft has placed upgrade blocks for iCloud for Windows users, F5 VPN users, users of certain products of Trend Micro and AMD users with Radeon HD2000 or HD4000 series graphics.

How to find out if you are affected

If you use a monitor or a television connected via HDMI, USB-C or DisplayPort to your PC, Microsoft will automatically block the Windows 10 version 1809 update for your device. However, if the update has been installed already and you want to find out if you have the faulty drivers installed, follow these instructions below.

  • Open Device Manager on your PC. You can do so by simply hitting the Windows button and typing “Device Manager”, or by hitting the Windows+R keys on your keyboard, typing devmgmt.msc and hitting Enter.
  • Scroll down to Display adapters and expand it.
  • You should see an entry called Intel HD Graphics. Right click on it and click on the Driver tab. If the version number is 24.20.100.6344 or 24.20.100.6345, you are affected by this issue.

You can contact Microsoft for a resolution. Several users have reported that Microsoft’s support teams have been able to resolve this problem for users when contacted.

Additionally, Intel has released version 25.20.100.6373 on its Download Center which seems to be unaffected by this problem. You can head over to the Intel Download Center to download the drivers and install them manually.

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